# A service built around the school day

The whole of the Edu24 customer experience is tailored for education. These are the commitments that follow from that, and what each means for a school.

## Four commitments

| Commitment | What it means |
| --- | --- |
| 99.99% availability SLA | A service level agreement for availability of 99.99% |
| Maintenance outside school hours | Service-affecting maintenance only ever takes place outside school hours |
| Major works in the holidays | Any major works are carried out during the main school holiday periods |
| DBS-checked field engineers | Every Edu24 field engineer is DBS checked |

## Maintenance that respects the timetable

Networks need maintenance, and most operators schedule it for the small hours of a weekday without considering who the customer is. For a school the question is simpler: it must not happen during lessons.

Edu24 schedules service-affecting work outside school hours, and holds major works for the main school holiday periods, when an interruption affects no teaching at all.

- **During the school day**: No service-affecting maintenance
- **Outside school hours**: Routine maintenance
- **Main school holidays**: Major works

## Engineers on a school site

Anyone attending a school must be suitable to be there. All Edu24 field engineers are DBS checked, so an installation or a repair does not depend on the school arranging supervision at short notice.

- **Field engineers**: All DBS checked
- **Installation**: Scheduled to suit the school calendar

## Compliance

Edu24's connectivity and online safeguarding solutions are compliant with the latest statutory DfE Keeping Children Safe in Education guidance and with Government digital and technology standards.

[Online safeguarding](https://netavo.com/sectors/education/safeguarding)

- **Statutory guidance**: DfE Keeping Children Safe in Education
- **Standards**: Government digital and technology standards

## Watching the connection

Every circuit is monitored continuously for latency and loss, and faults are managed proactively. The people a school speaks to operate the network its traffic is carried on.

[About our network](https://netavo.com/network)

- **Monitoring**: Continuous, on every circuit
- **Faults**: Managed proactively
- **Network**: Netavo's own, AS208802

## Discuss your school's service

Tell us about the school and when its current contract ends. We will set out what Edu24 would provide.

[Work with us](https://netavo.com/work-with-us)

Source: https://netavo.com/sectors/education/service