# Hospitality & Food Service

Netavo provides site connectivity, private networking, mobile data and cloud voice for UK hospitality and food service businesses. We connect the systems used for payments, bookings and connected equipment, for individual venues and estates.

[Discuss your requirement](https://netavo.com/work-with-us)

## What the sector requires

Payments, reservations and online ordering place connectivity in the trading path. Guest internet access adds demand alongside operational systems, while calls still need to reach reception or the appropriate team during busy service periods and outside opening hours.

Refrigeration, dispense and vending equipment may report to a supplier's central system independently of the venue's own applications. The connection and destination for those devices need to be understood separately from guest access. Across an estate, access availability differs by address and migrations need to fit around trading hours.

- **Trading continuity**: A second connection for essential systems
- **Connected equipment**: A defined route to the supplier's systems
- **Estate consistency**: A common network design across different access types
- **Customer calls**: Routing agreed for service hours and closed periods

## How we support it

Services selected around the venue's applications and the systems its suppliers operate.

| Requirement | How we meet it |
| --- | --- |
| Internet access for venue systems and guest networks | Fibre or Ethernet access selected for the address and capacity requirement |
| A second path for trading systems | Mobile failover alongside the fixed connection |
| Private links to head office | Private routing between venues and central sites on our core network |
| Connectivity for refrigeration monitoring equipment | Mobile data for the monitoring devices installed by you or your suppliers |
| Connected dispense and vending equipment | Multi-network SIMs with allowances per device or pooled across the estate |
| A private route for equipment data | Private SIM networking connected to your own network or cloud environment |
| Reception and reservation calls | Hosted telephony with ring groups, call queues and time-of-day routing |
| Keeping established venue numbers | Existing numbers ported on an agreed date with cutover planned around business hours |
| Visibility of connection faults | Continuous circuit monitoring and proactive fault management |

## Connecting venues and their equipment

**The fixed connection serves the site.** Access is selected around what is available at the address and the capacity needed by its applications. Mobile failover provides a second path, while private networking can link the venue to central business systems. Connectivity is available directly from Netavo or delivered for a partner.

**Device traffic can take a private route.** Equipment SIMs can be grouped on a private network with addressing and routing agreed for the estate. Devices can reach central systems without requiring a public address of their own. Netavo supplies the connectivity; refrigeration monitoring, payment applications and other operational systems remain with their respective providers.

## A typical engagement

A typical engagement covers a group of venues with different fixed connections and connected equipment suppliers. We agree a site design with the operator or partner, covering primary access, mobile failover and the route for equipment data. Migrations are scheduled to suit each venue, with telephony routing and number moves planned alongside the connection changes. Further openings use the same design principles after access availability at the new address is confirmed.

## Relevant capabilities

### [Connectivity & WAN](https://netavo.com/services/connectivity)

Fibre and Ethernet access, private WAN and resilient connectivity, from a single site to a national estate.

### [IoT & Mobile Data](https://netavo.com/services/iot)

Global multi-network SIMs on our own mobile core, with internet access or a private network for device fleets.

### [Cloud Voice & Numbering](https://netavo.com/services/voice)

Hosted telephony, SIP trunking and numbering on our own platform, for a single user or a contact centre.

## Discuss a hospitality requirement

Tell us about the venues, trading systems and connected equipment involved. We will recommend an approach for the estate and confirm connectivity options at each address.

[Work with us](https://netavo.com/work-with-us)

Source: https://netavo.com/sectors/hospitality-and-food-service