Healthcare & Care
Netavo provides connectivity and telephony for healthcare practices, clinics, care homes and care providers in the UK. We keep appointments, administration and calls available across one site or many, with a second connection for the services a practice or home cannot be without.
What the sector requires
A practice, clinic or care home depends on its connection and its telephones from the moment it opens. Appointment and records systems are increasingly hosted elsewhere, so a lost connection stops work at the front desk, and patients and families who cannot get through by telephone have no other route.
Groups add a further requirement. Practices and homes that share systems need to reach them securely from every site, whatever access happens to be available at each address, and often without anyone on site who can deal with a network fault.
- Always reachableCalls answered and routed as intended
- ContinuityA second connection for essential services
- Shared systemsSites linked privately to central applications
- Little technical resource on siteA service that is monitored for you
- Legacy linesReplacements for copper lines being withdrawn
How we support it
Connectivity and telephony for practices and care providers, and services delivered for the IT providers that support them.
| Requirement | How we meet it |
|---|---|
| Internet access for a practice or home | Fibre access, selected around what is available at the address |
| Guaranteed capacity for a larger site | Dedicated Ethernet |
| Staying connected if the line fails | Mobile failover alongside fixed access |
| Linking sites in a group | A private WAN connecting sites on one routed network |
| Reception and appointment calls | Hosted telephony with call queues, time-of-day routing and recording |
| Keeping established telephone numbers | Existing numbers ported on an agreed date |
| Staff working between sites or at home | Softphone apps and single lines |
| Fire and intruder alarm signalling | Multi-path signalling with every path verified continuously |
| Lift alarm and call point lines | A cellular replacement for the copper line |
Keeping a practice or home connected
A second path for what matters
Where a site cannot work without its connection, fixed access is paired with a mobile second path. The mobile path can use more than one network, so the loss of a line, or of one mobile network, does not take the site offline.
Calls that reach the right person
Hosted telephony handles the patterns a front desk deals with every day: a queue at opening time, different routing out of hours, and calls shared between sites. Call handling is designed before any number is moved, and numbers are ported on a date agreed in advance.
What Netavo provides, and what it does not
Netavo provides connectivity and telephony. Clinical systems, records systems, nurse call equipment and medical devices are supplied by others, and we make no claim about them. Where a site has specific obligations for its network or its data, those are established with the provider and its IT partner as part of the design.
How a site is delivered
Design
We establish what is available at each address, how calls should be handled, and which services need a second connection.
Deliver
Installation and number porting are scheduled around opening hours, with the existing service kept until the new one is proven.
Operate
Every circuit is monitored continuously, and call routing is changed on request as the site's needs change.
A typical engagement
A typical engagement begins with a practice or care provider whose contract is approaching renewal, whose telephone system is reaching the end of its life, or whose lines are being withdrawn. With the provider or its IT partner we establish what is deliverable at each site, agree how calls should be handled, and decide which sites need a second path.
Sites are then moved one at a time, outside opening hours where possible. Numbers are ported on agreed dates and the previous service is ceased only once the new one has been proven. Further sites join the same network as a group grows.
Relevant capabilities
Connectivity & WAN
Fibre and Ethernet access, private WAN and resilient connectivity, from a single site to a national estate.
Explore connectivity →Cloud Voice & Numbering
Hosted telephony, SIP trunking and numbering on our own platform, for a single user or a contact centre.
Explore voice →Alarm Signalling & Critical Paths
Resilient multi-path signalling for fire and intruder alarms, continuously monitored.
Explore signalling →Discuss a healthcare or care requirement
Tell us about the sites involved and what each depends on. We will confirm what is deliverable at each address, with a recommended approach and pricing.
Work with us →