Cloud Voice & Numbering
Netavo provides hosted telephony for offices, contact centres and mobile workers, delivered on a platform we operate ourselves, with our own number ranges and apps available under your brand.
What we deliver
A single platform supports every service, so a customer can begin with one line and grow into a full phone system without changing provider.
| Service | What it is | Typical use |
|---|---|---|
| Hosted PBX | Call queues, IVRs, ring groups, time-of-day routing and recording, configured in a visual call-flow editor | Offices and contact centres |
| SIP trunking | Carrier-grade trunks into a PBX the customer already owns | Sites retaining on-premise systems |
| Single lines | A number and an app, with no PBX to manage | Sole traders, mobile workers |
| Numbers and porting | New UK numbers from our own ranges, or existing numbers ported in | Every service above |
| Softphone apps | iOS, Android, Windows and macOS, available under your brand | Anyone away from a desk |
| Desk phones | Handsets provisioned automatically from our platform | Receptions, shared desks |
How a phone system is delivered
Design
We define how calls should be handled, including routing, out-of-hours arrangements and recording, before any number is moved.
Deliver
Numbers are ported on an agreed date, handsets provisioned in advance, and cutover planned around business hours.
Operate
Call routing changes on request, recordings retained or delivered as required, and ongoing support.
The platform behind it
Calls are handled on a platform we own and operate, with direct interconnects to UK voice carriers. That allows us to port numbers, change call flows promptly and offer the apps under a partner's brand.
- PlatformOwned and operated by Netavo
- Carrier interconnectsFive UK voice carriers
- Call flowsVisual editor in the portal
- CRM integrationScreen-pop with HubSpot, Salesforce, Pipedrive, Zoho
- RecordingRetained on the platform or delivered by SFTP
- AppsiOS, Android, Windows, macOS
Common questions
What telephony services does Netavo provide?
Netavo provides hosted PBX, SIP trunking, single lines, UK numbers and number porting, softphone apps and automatically provisioned desk phones, on a platform it operates itself.
Can existing telephone numbers be kept?
Yes. Existing numbers are ported to Netavo on an agreed date, and new UK numbers are available from Netavo's own ranges.
Are the softphone apps available under a partner's brand?
Yes. Netavo's softphone apps for iOS, Android, Windows and macOS are available under a partner's own brand.
Which CRM systems does Netavo's telephony integrate with?
Netavo's telephony provides screen-pop integration with HubSpot, Salesforce, Pipedrive and Zoho.
Often delivered alongside
Sectors we serve with this
IT & Managed Service Providers
Customer-site connectivity, private WAN, mobile failover and cloud voice delivered for IT and managed service providers.
Explore IT and MSPs →Lift Monitoring & Call Points
Cellular replacement for lift alarm and call point lines, and multi-network mobile data for lift monitoring.
Explore lifts and call points →PSTN Switch-off
Cellular replacements for legacy PSTN voice and signalling applications, with cloud voice and alarm signalling.
Explore PSTN switch-off →Discuss a telephony requirement
Tell us the number of sites and users, and what is in place today. We will respond with a design and partner pricing.
Work with us →