IT & Managed Service Providers

Netavo delivers connectivity, private networking, mobile data and cloud voice for IT and managed service providers serving UK customers. We design and operate the network services behind your customer offer, with connectivity and voice apps available under your brand where required.

Discuss your requirement

What the sector requires

A managed service provider supports applications and users whose experience depends on the connection beneath them. Site moves, additional branches and changes to phone systems bring access availability, migration timing and service continuity into the same project.

Customers may have different access technologies at each address, an existing private network or a phone system they want to retain. The provider needs a design that accounts for those differences, with a clear route to engineering support when the connectivity needs investigation.

Site availabilityAccess selected for each customer address
ContinuityPlanned migrations and a second connection where required
Customer choiceServices that fit existing networks and phone systems
Your brandServices delivered under your name where required

How we support it

Combine the services needed for each customer rather than applying one design to every site.

Requirement	How we meet it
Connecting customer premises	Fibre broadband and Ethernet access selected around availability and site requirements
Joining a multi-site customer	Private WAN connecting sites on one routed network
A second path for a fixed line	Mobile failover available alongside each fixed access type
Replacing a phone system	Hosted telephony with call queues, ring groups, recording and planned number porting
Retaining an existing phone system	Voice trunking into a customer-owned phone system
Supporting mobile workers	Single lines and softphone apps available under your brand
Connecting customer devices	Multi-network mobile data with private networking back to customer systems
Selling under your own brand	White-label delivery where required, with your own pricing to your customers
Managing a SIM estate	Activation, suspension and usage reporting in the portal and through the API
Supporting fixed connectivity	Continuous circuit monitoring with proactive fault management

Fitting the customer environment

Existing networks and equipment

Fixed connectivity can be delivered to your own equipment. Private mobile connections can join a customer's existing corporate network or connect privately to its cloud environment. This allows the connectivity design to follow the systems you already support.

Voice migration

A customer can retain an existing phone system with voice trunking or move to hosted telephony. Call handling and out-of-hours arrangements are defined before numbers move, with porting on an agreed date and cutover planned around business hours.

Partner delivery

Netavo delivers connectivity for your organisation under your brand where required, and voice apps can also carry your brand. Many network services are available direct as well. The technical design starts with the customer's requirement and the service your team is delivering.

From customer requirement to operation

Define the requirement

Establish the sites, applications and existing services involved. Confirm access availability and identify where private networking or a second path is required.

Plan delivery

Agree the connectivity design and installation arrangements. Where voice is included, define call handling and the number-porting date before cutover.

Operate the service

Fixed circuits are monitored continuously. Mobile data usage can be reviewed per SIM, with allowances adjusted as the customer's estate changes.

A typical engagement

A typical engagement begins with a customer moving premises or adding a branch. We check access at the new address, agree how it will connect to the customer's other sites and include mobile failover where required. If the move also affects telephony, number porting and call routing are planned alongside the circuit installation. The provider delivers the wider IT project with Netavo supplying and supporting the agreed network services.

Discuss a partnership

Tell us about the services you provide and the customer requirement in front of you. We will respond with how we can support delivery and partner pricing.

Work with us →