Replacing Redcare signalling
Signalling that depended on a copper telephone line has to be replaced. This is how a site, and then an estate, is moved to Signal Dynamic: what changes at the panel, what stays the same at the alarm receiving centre, and what must be proven before the old line is ceased.
What changes, and what does not
A move to Signal Dynamic changes how an alarm is transmitted. It does not have to change anything else. The panel stays on the wall, connected to the Supervisor in place of the old signalling unit. The alarm receiving centre continues to monitor the site in the alarm management system it already uses.
What the site gains is a signalling service that does not depend on a copper line, with as many as four paths in place of one or two, and with every path checked continuously.
- The panelStays, connected to the Supervisor
- The alarm receiving centreStays, if it is a Signal Dynamic partner
- The signalling unitReplaced by the Supervisor
- The copper lineCeased, once the new service is proven
Moving one site
Survey
Establish how the panel signals today and which paths the site can support, including the fixed connection and the mobile networks available where the panel is.
Fit alongside
Fit the Supervisor beside the panel and connect it by dial capture, serial or its inputs. The existing line stays in place.
Prove every path
Check each path on the unit, then send test signals through to the alarm receiving centre and confirm they arrive.
Cease the old line
Only once the new service is proven on every path is the previous signalling service ceased.
Before the old line is ceased
A short list to work through at every site.
| Check | Why |
|---|---|
| Every path in use shows as up on the unit and in the portal | A path that was never working gives no protection |
| A test signal of each type has reached the alarm receiving centre | Proves the route from the panel to the operator, not only the connection |
| The receiving centre has confirmed the site against the right account | A signal that arrives against the wrong site is as bad as one that does not arrive |
| The signalling category agreed for the site is met by the paths fitted | The paths in use determine the category |
| The customer and their insurer know the signalling has changed | Some policies specify the signalling service by name or category |
Moving an estate
Agree one design
With the alarm receiving centre, settle a standard approach for each type of site, covering the Supervisor model, the paths and the signalling category.
Migrate in phases
Move sites alongside planned maintenance visits, so each change is made by an engineer who is already attending.
Watch the estate
As each site goes live it appears in the portal, where the state of every path across the estate is visible in one place.
Who does what
The installer surveys, fits and commissions. The alarm receiving centre supplies the service and monitors the site. Signal Dynamic provides the Supervisor, the network that carries the signals, and technical support direct to the installer throughout.
For alarm receiving centres →- InstallerSurveys, fits and commissions
- Alarm receiving centreSupplies the service and monitors
- Signal DynamicHardware, network and technical support
Planning a migration?
Tell us roughly how many sites are involved and which alarm receiving centre monitors them. We will explain how the move would be planned.
Work with us →